While most answers are provided within an hour of being submitted, due to the numerous scenarios and diverseness of our laws and the individualized fact patterns, we cannot guarantee that all questions will be immediately answered. Questions will be answered within 24 hours of being posted, with most questions being answered within the hour. Our experts are engaged in answering many questions and running their own private practices. Our experts make a commitment to respond to the questions assigned to them within 24 hours. If an answer cannot be provided within said time, the customer is offered a full refund. Once you submit your question, our intake staff distributes your question to the appropriate attorney who has the expertise to answer your question. Then, the expert reviews the question and either transfers the question back to us for it to be distributed to someone else or the expert takes ownership and agrees to provide an answer. Once an expert has accepted your question, you will be immediately informed. Once an expert answers your question, you will also be immediately informed, via email.